Shipping & After-Sales Service

Shipping & After-Sales Service

At [Your Brand Name], we are committed to providing a smooth shopping experience, from secure delivery to reliable after-sales support. Every watch is carefully inspected before shipment to ensure quality and performance.

Shipping Information

Order Processing Time

All orders are carefully checked, packaged, and prepared before shipment.

  • Processing time: 1–3 business days
  • Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

United States

  • Standard Shipping: 7–12 business days

International Shipping

  • Estimated delivery: 7–15 business days

Delivery times may vary depending on your location, customs clearance, weather conditions, and carrier delays.

Tracking Your Order

All shipments include tracking information. After receiving your shipping confirmation email, you can monitor your package journey through the tracking number provided.

Please allow 24–72 hours for tracking information to update after shipment.

Customs & Import Fees

For international orders, customers may be responsible for customs duties, taxes, or import fees required by their local authorities.

These charges are determined by customs regulations and are not controlled by us.

After-Sales Service

Quality Guarantee

Every watch undergoes quality inspection before delivery. We provide a 12-month warranty covering manufacturing defects related to the watch movement and internal components.

Warranty Coverage

The warranty includes:

✓ Watch movement defects
✓ Manufacturing defects
✓ Functional issues under normal use

The warranty does not cover:

✕ Accidental damage or impacts
✕ Scratches, wear, or damage to the strap, case, or crystal
✕ Water damage caused by improper use
✕ Battery replacement
✕ Damage caused by unauthorized repairs or modifications

Repair & Support

If your watch experiences any quality issues during the warranty period, please contact our customer support team with your order number and details of the issue.

We will evaluate the problem and provide repair, replacement, or other suitable solutions.

Watch Care Tips

To maintain the performance and appearance of your watch:

  • Avoid strong impacts and extreme environments
  • Keep your watch away from chemicals and corrosive liquids
  • Follow the recommended water resistance guidelines
  • Have your watch professionally maintained when necessary

Contact Us

If you have any questions about shipping, warranty, or after-sales service, please contact us:

Email: xiangjuzhang888@gmail.com

We are dedicated to providing dependable service and ensuring your timepiece remains a trusted companion for years to come.